Insurance Claim Management
Our leadership teams work with customers to ensure responsiveness and flexibility. We are able to create customized systems in order to track the status of both repairs and claims more effectively. Our systems provide the ability for you to gain visibility and keep track of inventory and the overall status of the claim throughout the repair process. As a leader in logistics solutions, we are on top of the claim so you can focus on what you do best.
Large car carrier ships traverse the oceans every day. Most arrive with their cargo intact and all pickups and deliveries are made without incident. However, there are accidents that happen at sea.
Recently, Nationwide Auto Services was informed of a fire at sea damaging an unknown number of vehicles. In this case, the vehicles affected were not new cars but instead the personal cars of military personnel living abroad.
We were contacted for our ability to adapt our processes and work force to unusual situations. We were specifically asked to perform “vehicle inspections, remediation & classification”. This is the type of project we are uniquely qualified for. Our leadership, with the support of the home office, can develop a strategy for executing the requirements of most situations.
We had to respond quickly to survey the damage and recommend remediation solutions and classification of damage. Our crews scanned, classified, photographed and reported damage on every vehicle affected by the fire. If a vehicle could be repaired, we developed a process to clean the soot damage and remediate the smoke smell from the vehicles.
For a period of months we continued to work with the insurer and VPC to generate total loss reports and answer damage related questions from vehicle owners. This required being very detailed and thorough from the beginning with scans and overall reporting. We were asked to inspect vehicles, classify damage and remediate the less damaged vehicles.
A horrible accident occurred at sea. NAS helped mitigate the severity through expert solutions.